FAQs

• What are The Sak Rewards?

  The Sak Rewards is our way to reward you for being a loyal customer! The program is free to join, all you need is an email address. By becoming a member, you can start earning points immediately for different actions like making a purchase, referring a friend, writing a review, sharing on social and more.

• How do I join The Sak Rewards?

  Become a member by creating an account on thesak.com. If you already have an account then there is nothing more you need to do! If you would like to create an account, do so by clicking here!!

• How do I earn points?

  For every $1 you spend, you’ll collect points (1 point for tier 1, 2 points for tier 2, 3 points for tier 3). The points will be added to your account and can be redeemed as a discount on products. 100 points equals $10. Aside from purchasing, there are many other actions you can complete to earn points, leaving a review, following us on social, and referring friends.

• When will my points show up at my account?

  Your points should appear in your account instantly after purchase is completed and can be used toward future purchases. Rewards cannot be applied to past or current orders. Make sure you are logged in to see your reward status. You can view your status at any time by logging in and clicking the Rewards link under Account Details.

• When & How can I redeem my points?

  It’s up to you! Use your points immediately or collect and save to use towards a bigger purchase. To apply your points to a current purchase, make sure you are logged in. After adding items to your cart, click apply rewards points to your shopping cart at checkout. Alternatively, you can use the Redeem Rewards button on your rewards page to apply points. Points are non-transferable and cannot be combined with another account.

• Can I combine my points with other discount codes?

  Yes. Reward points are treated as a tender and we allow the combining of the two. However, multiple discount codes cannot be used together.

• What happens to my points when I return an item?

  If you return an item, the points earned from that purchase will be deducted from your points balance. If you make a purchase and use reward points, the points used will be refunded first to your loyalty account, then to payment method. The good news is that you can use the points again on a future purchase.

• Do points expire?

  Your points expire after one year of inactivity. You are considered inactive if you have not earned or redeemed any points within a year from your last action. If you make a purchase within that year, your points would not expire.

• What should I do if I need more help?

  For more information or assistance with your The Sak Rewards account, please contact Customer Service. Contact information can be found here!

• Where can I read the Terms & Conditions of The Sak rewards program?

  Please click here to read the Terms & Conditions for The Sak Rewards program.

• Tier 2: How do I use my extra 5% off clearance?

  Please use code 2CLEAR5 at checkout. This code will only work for Tier 2 customers as long as they qualify. Make sure the items in your cart are from the sale section and that you are logged in at time of checkout.

• Tier 3: How do I use my extra 10% off clearance?

  Please use code 3CLEAR10 at checkout. This code will only work for Tier 3 customers as long as they qualify. Make sure the items in your cart are from the sale section and that you are logged in at times of checkout.

• Tier 3: How do I get my free Yarnicharmz?

  Add one 5-pack Yarnicharmz to your cart in addition to any crochet purchase and use code YARNIGIFT. This code will only work once a year for Tier 3 customers as long as they qualify. Make sure the item in your cart are from the crochet collection and that you are logged in at time of checkout.

• Tier 3: How do I get my free personalization?

  Please be on the lookout for an email explaining your benefits + how to redeem them.