Returns & Exchanges - domestic orders only
Trust, Action and Ownership (TAO) are the cornerstones of our company. We consider these principles first in all aspects of businesses, with our employees, our partners and our customers. Our ‘TAO promise’ to you as our customer is to offer you the best value, the largest selection and uncompromised service. If you live in the U.S. and are not thrilled with your purchase on one of our websites, no matter how long you have had it, you can return it for a full refund. And because we want you to be 100% happy, we will also cover the return shipping. If you didn’t buy the item you want to return on one of our sites, that’s okay too, we will give you a gift certificate for the amount you paid* so you can find something you love even more on our site. Need a new The Sak branded mandala? If for some reason you lost yours, let us know and we will replace it!
If you do return something you bought, we ask you give us feedback on why and how we can do better. You can do this by filling out our survey. You will find a link to our survey on your order confirmation email or simply click here. http://www.surveymonkey.com/s/TheSakSurvey
*If you no longer have the receipt, we will use the minimum advertised price.