Welcome to our help page. We've listened to your feedback and have made it easy to find the information you're looking for. This page is broken down below into the following categories: Top Questions Asked, Ordering, Shipping, Returns and Miscellaneous.

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Returns will only be accepted from customers who purchased in the United States and customer must also reside in the United States as The Sak does not ship to or sell to international customers directly.

1. Items bought Online at either of our brand websites;

• DEFECTIVE RETURNS - The Sak will accept and process a return bought via our online websites due to defectiveness at any time, regardless of origin of purchase, date of purchase, no receipt for the original purchase necessary. Credit will be issued for the value of the original purchase price only, not including shipment costs. 
  
  
• NON-DEFECTIVE RETURNS -The Sak will accept returns for “preference related issues” for items bought online up to 90 days from shipment date.  The Sak will not accept “non-defective” returns (returns for preference related issues) if returned after 90 days of ship date.  If the item(s) are returned within 90 days of ship date, credit will be issued for the value of the original purchase price only, not including original shipment costs.  Exceptions can be made at customer service agent’s discretion and if authorized would be issued a gift certificate code in place of a credit.

2. Items NOT purchased online at either of our brand websites;

• DEFECTIVE RETURNS-  Outside returns for Defective items are defined as returns of bags  purchased in a retail store, returns for items given as a gift and not purchased on our websites and/or purchased in a retail store websites other than www.thesak.com or unknown origin (received  as a gift or don’t remember origin of purchase).  Outside returns will be met with a gift certificate for the original retail value of the returned item.  Return Shipping Credit will not be issued for outside returns.
  
  
• NON-DEFECTIVE RETURNS-  The Sak will NOT accept returns for "preference related issues" for items NOT bought online up to 90 days from shipment date.  Exceptions can be made at customer service agent’s discretion and if authorized would be issued a gift certificate code in place of a credit.

The Sak will not reimburse for independently pursued repairs.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

Returns & Exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. All returns must have the Invoice in order to process the return.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.